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Customer Service Centre

CBD’s Customer Service Centre (CSC) provides an efficient and comprehensive way of service and job management 24 hours a day 7 days a week. CBD Air staff utilize a computerized maintenance management system to program schedules, Initiate work orders and mange contract deliverables.

Our operators have a technical knowledge which will enable clients with over the phone fault remediation, if possible. This solution alleviates the need for a technician to be dispatched and provides a significant financial savings.

Through our customer portal we can provide our customers with the ability to:

View your own quotes

Request quotes

View detailed asset information and reports relating to maintenance and quoted works

This can be detailed with information and functionality that best suits you, for example, you may just want to pay your invoices on line or; you may want to view your quotes.

Each customer will be provided with their own unique login details.

Quotes – View and print actioned quotes; view, print, accept and reject outstanding quotes; and request a new quote. Depending on your settings, you can also select from available assets and pre-builds.

Jobs – View and print jobs of all stages. Depending on your settings, you can also select from available assets and pre-builds.

Invoices – View, print and pay unpaid invoices; view a page summary of all outstanding invoices; view and print paid invoices; view, print and save a PDF statement of invoices and payments applied, filtered by date range.

Tasks – View a basic summary of tasks the customer is associated with.

Sites – View and edit sites associated with their customer card file; add new sites; add new site contacts.

Assets – View assets by site or asset type; view assets’ service and transfer history, and search and add assets to be serviced when requesting a quote or booking a job.

Reports – View asset reports for planned preventative maintenance, defects, and test history, by site and year.

Preferences – View and edit their own company details; view, edit and add company contacts and give portal login credentials to additional people; view assigned labour rates and response times; and view contracts and prepaid time purchased.